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Covid-19 Virus
Royal Mail deliveries are slightly delayed please keep an eye on your tracking when given.
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Borders to overseas countries may close due to covid.
If your item has been dispatched and your border closes we cannot issue a refund as your item will reach you once your border reopens.
if your border closes while the item is been designed again we cannot issue you a refund as your item will still get to you.
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DELAYS
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Royal Mail and Parcelforce have issued strike dates please refer to their own websites for dates and details
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Payments
We accept PayPal and most bank cards.
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Processing Time
The time I need to prepare an order for shipping will be 3 to 8 weeks depending on how busy we are. Please DO NOT solely rely on the product listing processing times as these DO change.
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Estimate Delivery times:
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After the designing process you will receive a tracking number and then the dates below start:
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United Kingdom: 3-7 Business days.
Worldwide: 10-25 Business days.
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I'll do my best to meet these delivery estimates, but I can't guarantee them, tracking is given once shipped for you the customer to track and locate.
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If at any point an item becomes missing it is up to you as the customer to use your tracking to locate if an item hasn't reached you after 25 days of receipt of tracking or the tracking hasn't been updated please contact me.
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Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or postal delays
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Refunds
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We DO NOT accept refunds or returns on custom and personalised items .
we DO accept returns within the guidelines of Gov returns policy.
if there is a problem with your order don`t hesitate to contact us BEFORE leaving any feedback.
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Sizing
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We have sizing guides to help on the website, It is up to YOU as the customer to make sure you order the correct size as we spend a lot of time designing each pair. Due to this, we cannot accept returns or exchanges. If before your purchase you need sizing help you can contact us.
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ADDRESSES
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YOU, as the customer are responsible to give the correct address as once, ordered this CAN NOT be changed and we WILL ship only to the address given upon ordering.
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Packaging
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Please note Not all orders come in a box.
If you require your item in a box please message me.
3D printed/sculpted and light-up items ALWAYS come in a box of our choosing or bubble wrap.
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We use eco-friendly packaging
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Natural tissue paper
Eco peanut foams
shredded paper
cardboard box
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The outer plastic packaging can be recycled in your plastics bin or reused.
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Urgent for animal safety it is best to avoid giving any cardboard packaging to them due to royal mail spraying the boxes with disinfectant.
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Designing
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Most items are Hand-painted which means these have been freely hand designed in my own image and not a direct copy! A little like fan art.
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Hand-painted items may have slight spills or tiny mistakes which deems each item unique and one of a kind.
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Fabric items are secured with specialist glues and stitches (if required)
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Glitter items WILL slightly shed when first worn and around the bottoms will wear away over time if constantly worn just like any glitter item would.
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3D printed items have been made using eco-friendly plant-based materials strong and waterproof.
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Each item takes from 4 hours to 7 days to design and is priced according to time/supplies
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Feedback
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Feedback is a big part of small businesses as not many leave feedback at all. If you wish to leave feedback please either
Email us at groovyshoesandaccessories1@outlook.com
Add a comment below the page or reviews section
Message us on Facebook.
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Images for us to use on listings and our Facebook page are always welcome,
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To see any feedback
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We have a feedback folder on Facebook full of screenshots and photos sometimes we don't have time to screenshot all.
we also have a review comment below each page on the website with star ratings
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MYGROOVYSHOES.COM was created in 2019 by groovy shoes and accessories established in 2013.
we have now changed our name to Ghoulish shoes and our website and social media will change accordingly by January 2021
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Charge
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A cancellation charge of
£10 purse
£30 shoes and boots
£20 bags
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This will apply if a cancellation is made after 1 hour of ordering.
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Copywrite to Ghoulishshoes est 2013
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Legal
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If at any point a customer or anyone who contacts us becomes threatening or suspicious we have every right to block the said person and or party and cancel orders when and where we see fit.
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If the behavior continues we have every right to seek legal action!
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